Dental complaints procedure
We are here
to listen.
An approachable, clear route for raising a concern about your care or experience.
Start with a conversation
If something about your experience has fallen short, we would like to understand. You should be able to raise a concern in a way that feels comfortable and explain the outcome you are seeking.
The named complaints contact, telephone, email and postal address are awaiting confirmation.
Please contact the practice directly to raise a concern. This website does not provide an online complaints submission form.
What to include
- Your name and a preferred way to contact you.
- A description of what happened and the relevant dates.
- The outcome you would like us to consider.
Ask for the appropriate secure route before sending sensitive clinical information.
How your concern will be handled
The approved procedure will set out how your concern is acknowledged, who reviews it, when you can expect a response and how you will be kept updated.
- Complaints lead
- Name and contact to be confirmed
- Acknowledgement
- Approved timescale to be confirmed
- Review and response
- Process and timescale to be confirmed
Independent support
The Dental Complaints Service offers advice and support with concerns about private dental care. The General Dental Council explains the available routes for raising concerns.
Concerns about your information
Questions about the use of your personal information have a separate route through the privacy notice.
Privacy questions and concerns ↗